Partner Programme user guide

Index of features

Every Partner Programme feature shown in this guide, in alphabetical order, with the steps that show it. Features new in release 22 are marked (new).

FeatureSteps
?ref= on any page (new)6.1 Your short referral link
Accept invitation (choose password)3.2 Choose your password
Application acknowledgment2.3 Your application is sent; 2.4 The acknowledgment email
Application form2.1 Fill in the application
Applications list16.1 Applications waiting for a decision
Approval email and partner invitation3.1 Open the approval email; 16.3 Approve
Approve or decline an application16.2 Review an application; 16.3 Approve; 16.4 Decline; 16.5 The decline email
Attribution at sign-up or checkout7.1 Companies you referred, the first month; 13.5 Your partner on the Billing page; 13.6 The same line for Savannah Harvest
Attribution changes18.1 Find the company; 18.2 Choose the partner and give the reason
Bank details (sealed, masked)9.1 Add your bank account; 9.2 Bank details saved; 17.4 Show bank details for a transfer
Become a partner page1.1 Read about the programme on Become a partner
Click tracking and conversion funnel (new)6.2 Follow clicks, sign-ups and paying companies; 22.4 Referral funnels for all partners
Commission earned, paid and due4.1 Code, tier, 12-month sales and commission totals
Commission tiers (Gold, Silver, Bronze)1.1 Read about the programme on Become a partner
Commission written on payment19.1 Record a bank transfer
Companies referred7.1 Companies you referred, the first month; 7.2 Companies you referred, September
Directory moderation (new)11.5 If TroveUniverse hides your listing; 23.1 Hide a listing; 23.2 The directory list
Find an accountant: contact form (new)11.3 A business sends a message; 11.4 The enquiry email; 23.2 The directory list
Find an accountant: partner listing (new)11.1 List your firm
Find an accountant: public directory (new)11.2 How businesses find you
Lifetime commission excluding VAT1.1 Read about the programme on Become a partner
Marketing kit: partner downloads (new)12.1 Download the marketing kit
Marketing kit: staff upload, hide, delete (new)23.3 Upload a kit file; 23.4 Manage the kit
Member-mode single sign-on (Open)8.2 Open a client's app
Partner code at first checkout13.4 Give the code at the first checkout
Partner code at sign-up13.1 Sign up with a partner's share link; 13.2 Sign up after following a short link; 13.3 Confirm your email address
Partner creates own company12.3 Create your own company account
Partner dashboard3.4 Your partner dashboard on the first day; 4.1 Code, tier, 12-month sales and commission totals
Partner record17.2 A partner's record
Partner sign-in3.3 Sign in
Partner status changes (suspend, reinstate, end)17.5 Suspend, reinstate or end a partnership
Partner Terms acceptance with version2.2 Read and accept the Partner Terms
Partner Terms page (draft, edit, publish)15.2 Open the draft terms; 15.3 Publish the terms
Partner Terms: accepted version and re-acceptance12.2 The Partner Terms you accepted; 15.3 Publish the terms
Partners list17.1 The partners list
Payout email9.4 The payout email
Payout history10.1 Sales and commission by month
Payouts due for a period21.1 Commission due for a period
Practice hub (client companies)8.1 An invitation not yet accepted; 8.2 Open a client's app
Printable statement10.2 Print a statement
Programme closed until the terms are published15.1 Before publishing: the programme is closed; 15.4 Check the programme is open
Programme settings (tiers, rates, thresholds, starting tier, review frequency, on/off)14.2 Programme settings
Recalculate now5.3 Moving up to Gold; 20.2 Recalculate now
Reconciliation by period22.1 Reconciliation for a period; 22.2 The print view
Record a payout21.2 Record the payout
Referral code and share link3.4 Your partner dashboard on the first day
Refund reverses commission10.3 A refund on the statement; 19.2 Refund a paid invoice; 19.3 The result
Reports and CSV downloads21.5 The WHT schedule as CSV; 22.1 Reconciliation for a period; 22.3 The reconciliation CSV
Rolling 12-month sales4.1 Code, tier, 12-month sales and commission totals; 4.2 What the tier card tells you between reviews
Sales and commission by month10.1 Sales and commission by month
Share link fills in the code13.1 Sign up with a partner's share link
Short referral link /r/ (new)6.1 Your short referral link; 13.2 Sign up after following a short link
Staff permissions (Manage partners)14.1 A staff role for the programme
Tax type and TIN (new)9.3 Record your tax type and TIN
Tier change email5.1 Moving down to Bronze; 5.2 Back to Silver; 5.3 Moving up to Gold
Tier history17.3 Tier history
Tier or rate override17.6 Override a tier or rate
Tier review (automatic)4.2 What the tier card tells you between reviews; 5.1 Moving down to Bronze; 5.2 Back to Silver; 20.1 The review list
Two-factor authentication (optional for partners)3.5 Turn on two-factor authentication; 3.6 Scan the QR code and enter the code; 3.7 Save your recovery codes
WHT credit note (new)9.5 Your payouts and WHT; 9.6 The WHT credit note; 21.4 Record a WHT remittance
WHT exemption (new)21.3 The WHT schedule
WHT on payouts (new)9.3 Record your tax type and TIN; 9.4 The payout email; 9.5 Your payouts and WHT; 21.2 Record the payout
WHT rates for payouts (new)14.2 Programme settings
WHT schedule and remittances (new)21.3 The WHT schedule; 21.4 Record a WHT remittance; 21.5 The WHT schedule as CSV

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