The rules the portal applies, in one table. Settings named in the right-hand column can be changed by TroveUniverse; the Partner Terms say how changes are notified.
| Rule | How it works | Set in |
|---|---|---|
| Referral code | The partner's email address, case-insensitive; valid only for approved, active partners while the programme is on | — |
| Attribution | Once, at sign-up or first checkout before any paid invoice; staff can change it with a reason | Settings → Partners → Attribution |
| Commission base | Invoice amount excluding VAT (subtotal after discounts and credits) | — |
| Rate | The tier's rate on the day the money was received; an override rate wins | Partner programme; a partner's record |
| Rounding | Base × rate to the nearest kobo, halves away from zero | — |
| Tiers | Gold 2.5% from ₦30m; Silver 2% from ₦10m; Bronze 1.5% below ₦10m (12-month sales excluding VAT) | Partner programme |
| Starting tier | Silver; kept until the first review at least one review period after approval | Partner programme |
| Reviews | Monthly (or every 3, 6 or 12 months) on the first day of the period, on the 12 months before; Recalculate now uses sales up to today | Partner programme; Tier reviews |
| No commission | Programme off; partner pending, suspended or ended; company closed; complimentary, revoked or cancelled subscription; nothing paid after credits | — |
| Refunds and voids | Reverse commission in proportion; the last refund reverses exactly what is left; netted against the next payout | Invoices & payments → Refund |
| Payouts | Must equal the commission due for the period; no minimum amount | Partners → Payouts |
| WHT on payouts | 5% resident individuals and companies, 10% non-residents; exemption with a reason | Partner programme; Referrals, directory & kit |
| Duration | Lifetime: for as long as the attributed company keeps paying and the partner is active | Partner Terms |