Partner Programme user guide · Chapter 5

5. Tiers, reviews and worked commission

Steps in this chapter (3)

3 steps, each with a screenshot · Chapter 5 of 23

Part A: For partners. How tier reviews move you between Bronze, Silver and Gold, with the emails you receive and worked commission figures excluding VAT.

Your tier is reviewed automatically on the first day of each review period (every month unless TroveUniverse sets 3, 6 or 12 months). The review looks at your sales in the 12 months before that day. New partners keep the starting tier until their first review at least one review period after approval: approved on 10 December, Amaka kept Silver at the 1 January review and was reviewed on 1 February.

When your tier changes you get an email. Commission already recorded keeps the rate it was earned at.

5.1 Moving down to Bronze

TroveUniverse screenshot: 1 February 2026: the tier email after the first review. Numbered orange markers point to the items described in the steps.
Figure 5.1 — 1 February 2026: the tier email after the first review

Why

Two new clients paid in January, but one month's payments were below the Silver threshold, so Amaka moved to Bronze. The email gives the sales figure the review used and the new rate.

Who

Partner.

What to do

  1. Nothing to do. Keep referring clients: every payment counts towards the next review.

Worked example: January 2026 at Silver (2%)

January 2026InvoiceExcl. VAT (₦)VAT 7.5% (₦)RateCommission (₦)
Savannah Harvest — BookTroveTU-2026-000155,000.004,125.002%1,100.00
Savannah Harvest — PayTroveTU-2026-000280,000.006,000.002%1,600.00
Okafor Bello & Co — SQMTroveTU-2026-00031,000,000.0075,000.002%20,000.00
Okafor Bello & Co — AuditTroveTU-2026-00041,500,000.00112,500.002%30,000.00
Total2,635,000.0052,700.00

Savannah Harvest paid ₦135,000 plus VAT and Okafor Bello & Co ₦2,500,000 plus VAT. VAT is left out: Amaka's commission is 2% of ₦2,635,000 = ₦52,700.

Worked example: Amaka's tier through the year

DateReview12-month sales (₦)TierRate
10 December 2025Approval—Silver2%
1 February 2026Automatic review2,635,000.00Bronze1.5%
1 May 2026Automatic review10,699,285.71Silver2%
7 July 2026Recalculate now31,114,285.71Gold2.5%
  • 1 February: Amaka was approved on 10 December, so she kept the starting tier at the 1 January review (less than one review period after approval) and 1 February was her first real review. Her sales in the 12 months before 1 February were January's ₦2,635,000, below ₦10 million: she moves from the starting tier (Silver) to Bronze.
  • 1 May: sales from 1 May 2025 to 30 April 2026 were ₦10,699,285.71, including a refund netted off: at least ₦10 million, so Silver.
  • 7 July: after Okafor Bello & Co paid AuditTrove for a year on 6 July, TroveUniverse ran Recalculate now. Sales up to 7 July were ₦31,114,285.71: ₦30 million or more, so Gold from that day. The automatic review on 1 August confirmed Gold.

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5.2 Back to Silver

TroveUniverse screenshot: 1 May 2026: the review moves Amaka to Silver. Numbered orange markers point to the items described in the steps.
Figure 5.2 — 1 May 2026: the review moves Amaka to Silver

Why

By the end of April, four months of payments (less a refund) took her 12-month sales past ₦10 million.

Who

Partner.

What to do

  1. Check the new rate on your dashboard.

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5.3 Moving up to Gold

TroveUniverse screenshot: 7 July 2026: Gold after a yearly payment and Recalculate now. Numbered orange markers point to the items described in the steps.
Figure 5.3 — 7 July 2026: Gold after a yearly payment and Recalculate now

Why

Okafor Bello & Co paid a year of AuditTrove in advance, and TroveUniverse ran Recalculate now. Gold applies to payments received from that day.

Who

Partner.

What to do

  1. Nothing to do; your dashboard shows Gold and 2.5%.

The yearly AuditTrove payment itself was received on 6 July, while Amaka was still Silver, so it earned 2%: ₦14,040,000 × 2% = ₦280,800. At Gold it would have been ₦351,000: the rate on the payment date applies and is never changed later.

August 2026 at Gold (2.5%)

August 2026InvoiceExcl. VAT (₦)VAT 7.5% (₦)RateCommission (₦)
Savannah Harvest — BookTroveTU-2026-004155,000.004,125.002.5%1,375.00
Savannah Harvest — PayTroveTU-2026-004280,000.006,000.002.5%2,000.00
Okafor Bello & Co — SQMTroveTU-2026-00431,100,000.0082,500.002.5%27,500.00
Kachia Ginger — BookTroveTU-2026-004435,000.002,625.002.5%875.00
Total1,270,000.0031,750.00

The same monthly payments earned ₦19,050 at Bronze (1.5%), ₦25,400 at Silver (2%) and ₦31,750 at Gold (2.5%).

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